Privacy Policy

ACS Group use of personal information that you may submit to ACS Ventilation Group through this Website is governed by the ACS Ventilation Group´s Customer Information Privacy Policy

Security

All payments are processed securely via Stripe.

Our website has an SSL(Secure Socket Layer) security cert.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@acsventilationgroup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@acsventilationgroup.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returnedcustom products (such as special orders or personalized items), . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This web site is owned and operated by a ACS Group Corporation entity (“ACS Group Ltd”). At ACS Group, we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to us at info@acsventilationgroup.com. This Privacy Policy applies to information collected through this web site..

ACS Group may update this policy from time to time. Please check our policy periodically for changes. Your use of this web site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law. This Website is a general audience site and does not knowingly collect personally identifiable information from children under 18 years of age.

What Type of Information Do We Collect?

We may collect personally identifiable information (“PII” – for example, your full name, email address, mailing address, telephone number, or credit card number) from you when you voluntarily submit the information to us when you purchase items from us. We need this information in order to process and fullfill your order and to notify you of your order status, in order to register you as a user of this site or to provide you with services. We may also collect PII from you if you choose to subscribe to our email program, or participate in sweepstakes, contests, and surveys, or in connection with content or
suggestions you post on this site.

We also collect non-personally identifiable information (“Non-PII” – for example, interests, hobbies, lifestyle choices, groups with whom you are affiliated) from you when you choose to provide or post non-PII information on this website. Non-PII may also be collected from you by means of Cookies and Pixel Tags. Cookies are small bits of information that this web site places on your computer. We and our 3rd party service providers use cookies and Pixel Tags to identify your IP address, browser type, domain name, and specific web pages through web.

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